Algorithm change to improve detection of outage severity trigger new notifications
Service
Webhooks, Zapier, Slack, Emails, Datadog, PagerDuty, Microsoft Teams, Google Chat, Discord
Impact
Minor
Started
February 19, 2023 at 06:22 PM UTC
Resolved
February 20, 2023 at 06:28 PM UTC
• Duration: 1 day
Incident Updates
Monitoring
Customers might have received notifications in bulk because the algorithm changed to improve major outage detections. Previous outages marked as minor changed to major, and notifications were sent according to customers' settings.
We should have communicated the change previously to prevent any surprises. We're sorry for the trouble caused.
Resolved
This incident has been resolved.