Issue with Custom Monitors in the North America Region
Service
Monitors ( Custom services )
Impact
Major
Started
December 12, 2024 at 10:54 PM UTC
Resolved
December 13, 2024 at 01:19 AM UTC
• Duration: about 2 hours
Incident Updates
Investigating
We are currently investigating issues with the North American servers responsible for testing the uptime of custom monitors.
Identified
The issue is related to a problem with our cloud provider (https://status.digitalocean.com/incidents/ndhzmhvjpy80), and we’re trying to determine if there is a workaround.
Identified
We continue to monitor the situation and are working to find a workaround. In the meantime, we have disabled the North America region to prevent false positives.
Resolved
This incident has been resolved.